Privacy Policy – South Wales Video

Website: https://www.southwalesvideo.co.uk
Last Updated: 2nd August 2025

South Wales Video respects your privacy and is committed to protecting your personal data. This policy outlines how we collect, use, and store your data when you use our website, contact us, or work with us.

1. Who We Are

South Wales Video is the data controller responsible for your personal data. If you have any questions about this privacy policy or wish to exercise your rights, you can contact us at:

Email: info@southwalesvideo.co.uk
Address: Cardiff, United Kingdom

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority (www.ico.org.uk), but we’d appreciate the chance to resolve your concerns first.

2. The Data We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, title, job role

  • Contact Data: Phone numbers, email addresses, billing/delivery addresses

  • Transaction Data: Payments, bookings, services purchased

  • Technical Data: IP address, browser type, device type, cookies, usage behaviour

  • Marketing Preferences: Your choices around emails, offers, etc.

  • Media Data: Photos, audio or video footage if you’ve participated in a shoot

  • Public Comments: Comments left on blog posts or media, including Gravatar images if applicable

We do not knowingly collect data from children or process special category data unless required for a specific service and with your consent.

3. How We Collect Data

  • Directly from you (via our contact form, phone, or email)

  • Automatically via our website (cookies, analytics tools)

  • Through third-party platforms (e.g., social media, analytics providers)

4. How We Use Your Data

We use your personal data when we have a lawful reason to do so. This includes:

  • Fulfilling bookings or delivering video/photo services

  • Managing payments and communication

  • Sending updates about our services or your booking

  • Collecting feedback or testimonials (with your consent)

  • Ensuring website security and performance

  • Showing you relevant content or ads

We don’t sell your data. We’ll only share it with trusted service providers (e.g., hosting providers, payment processors) or when legally required to do so.

5. Photography and Filming

Where individuals are clearly identifiable in footage or photos, we will obtain consent if legally required. For public events or crowd shots, this may not be necessary under UK law, but we may still use signage to inform participants. Consent can be withdrawn at any time in writing.

6. Marketing

If you opt-in to marketing updates, we may send you offers or news about our services. You can unsubscribe anytime using the link in our emails or by contacting us directly.

7. Cookies

Our site uses cookies to improve your experience. You can set your browser to refuse some or all cookies, though this may affect functionality.

8. Data Security

We take data protection seriously. Access is limited to staff and contractors with a business need to know. All systems are secured using up-to-date best practices.

9. How Long We Keep Your Data

We only keep your personal data for as long as necessary — usually for the duration of your relationship with us plus any legal obligations (e.g., tax records). Media content may be kept for archival or portfolio purposes unless you ask us to remove it.

10. Your Rights

You have the right to:

  • Request access to your data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent (where applicable)

  • Request data transfer

To exercise any of these rights, just get in touch using the contact details above.

11. External Links

Our site may contain links to other websites. We’re not responsible for their privacy practices, so we recommend reading their policies too.

12. Updates to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a new “last updated” date.